Frequently Asked Questions

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Licence B allow the operation of a slot machine arcade.

Versailles Casino has granted an additional B+ licence from the Ministry of Justice, Gaming Commission, to allow you to access and play online games of chance on its website www.versaillescasino.be.

The browser offering the best gaming experience is "Google Chrome".

(https://www.google.com/intl/fr/chrome/)

When you wish to transfer your winnings to your bank account, there is a processing time of 2 working days from the request.

In addition, depending on your bank, the transfer time can vary from 1 to 3 additional day(s).

As soon as this function is available, we will send you a personal information e-mail.

On the home page, please click on the "Forgot your password" link and then follow the instructions.

We will then immediately send you an e-mail with all the information you need to change your password.

In Belgium, the minimum age to play online at Versailles Casino is 21 years old.

From abroad, always make sure to respect the conditions dictated by the legislation in force in your country.

In accordance with Belgian legislation, certain professions (Police, Notaries, etc.) are not allowed to play games of chance and therefore cannot register on the Versailles Casino website.

For more information, please consult Gaming Commission website: https://www.gamingcommission.be

When you register, you certify on your honour that you are not exercising professions that are prohibited from gambling and that you respect the legislation in force in your country.

In order to play games of chance with money, to make a deposit or a withdrawal, you must be registered and have a personal Versailles Casino player account.

To register, on the Versailles Casino website and create your player account, click on HERE and fill out the form.

The games offered on the Versailles Casino website are all authorised by the Gaming Commission.
Among the authorised games you will find slot machines, dice games, card games and roulette.

Just click here to see all our games available!

The demo mode allows you to discover the games without spending your own money. Playing in demo mode works exactly like playing for real money. However, it is not possible to withdraw your winnings.

In "real money" mode, you use the real money that you have deposited on your player account. It is possible to withdraw your winnings.

Yes, the online gaming site Versailles Casino (www.versaillescasino.be) is a site authorised by the Gaming Commission.

Versailles Casino has granted a B+ licence which guarantees compliance with the rules set out by Belgian law and controlled by the Commission des Jeux de Hasard.
It is forbidden for a Belgian resident to play on an illegal gaming site. If you play on illegal sites, you are liable to criminal prosecution as a participant.

Versailles Casino is fully aware that uncontrolled gambling can become compulsive at any time. This is why we have developed a series of tools to help you approach gambling responsibly. At any time you can decide to limit your gambling, take a break or control how long you play.

However, if you are thinking of developing an addiction to gambling, we invite you to consult the brochure proposed by the Random Gaming Commission by clicking on this link: https://www.gamingcommission.b...

Once registered/logged in on VersaillesCasino click the cashiers icon next connection box, select the amount to deposit then your payment method. That's it!

You can deposit money on your player account in the following ways:

Bancontact (instant)

Versailles Casino is a Belgian site operated from the Belgian territory.

Your money is therefore in Belgium with all the necessary security and guarantees imposed by Belgian legislation.

Online withdrawals are limited to 25 000€ (Twenty Five Thousand Euros) and Withdrawals in physical Versailles Casino's are limited to 2.000€ (Two Thousand Euros) 

In order to make the transaction as quick as possible, please check the data you provided when you registered. To check your data now please "click here"

 Your winnings will be paid out by SONIC S.A

No, authentication SMS messages are free of charge.

Your security is priceless!

If you think you need help or if you are simply looking for advice, please refer to our "Responsible Gaming" section.