Frequently Asked Questions
Does Registration is required?
In order to play games of chance with money, to make a deposit or a withdrawal, you must be registered and have a personal Versailles Casino player account.
To register, on the Versailles Casino website and create your player account, click on HERE and fill out the form.
How do I create my player account at Versailles Casino?
Nothing could be easier!
Click HERE and complete the form OR register with the itsme® application (simple, fast and secure)
Does Versailles Casino operate as a legal gaming site in Belgium?
Yes, the online gaming site Versailles Casino (www.versaillescasino.be) is a site authorised by the Gaming Commission.
Versailles Casino has granted a B+ licence which guarantees compliance with the rules set out by Belgian law and controlled by the Commission des Jeux de Hasard.
It is forbidden for a Belgian resident to play on an illegal gaming site. If you play on illegal sites, you are liable to criminal prosecution as a participant.
Do I have to pay for authentication SMS messages?
No, authentication SMS messages are free of charge.
Your security is priceless!
How old do you have to be to play at Versailles Casino?
In Belgium, the minimum age to play online at Versailles Casino is 21 years old.
From abroad, always make sure to respect the conditions dictated by the legislation in force in your country.
Does everyone can have access to the Versailles Casino gaming site?
In accordance with Belgian legislation, certain professions (Police, Notaries, etc.) are not allowed to play games of chance and therefore cannot register on the Versailles Casino website.
For more information, please consult Gaming Commission website: https://www.gamingcommission.be
When you register, you certify on your honour that you are not exercising professions that are prohibited from gambling and that you respect the legislation in force in your country.
What kind of games can I play at Versailles Casino?
The games offered on the Versailles Casino website are all authorised by the Gaming Commission.
Among the authorised games you will find slot machines, dice games, card games, roulette and races.
Just click here to see all our games available!
What is the difference between "Demo" mode and "Real Money/Cash" mode?
The demo mode allows you to discover the games without spending your own money. Playing in demo mode works exactly like playing for real money. However, it is not possible to withdraw your winnings.
In "real money" mode, you use the real money that you have deposited on your player account. It is possible to withdraw your winnings.
What kind of licence does Versailles Casino hold?
Licence B allow the operation of a slot machine arcade.
Versailles Casino has granted an additional B+ licence from the Ministry of Justice, Gaming Commission, to allow you to access and play online games of chance on its website www.versaillescasino.be.
How can I change my personal details?
To modify your personal details, go to your account, in the "My account" tab.
The fields in grey cannot be modified.
To edit your other personal information, please contact our support.
How do I make a deposit to my player account?
Once you are registered/logged on VersaillesCasino click on the "Deposit" icon (or scan the QR code) to make a deposit and follow the instructions.
The following methods allow you to deposit money into your player account:
- Bancontact (instant)
- Bancontact (HiPay)
- Mastercard Debit
- Visa Debit
I have forgotten my password, what should I do?
On the home page, please click on the "Forgot your password" link and then follow the instructions.
We will then immediately send you an e-mail with all the information you need to change your password.
My game is not launching. What can I Do?
The browser offering the best gaming experience is "Google Chrome".
What should I do if I feel uncomfortable with the game?
If you think you need help or if you are simply looking for advice, please refer to our "Play safe" section.
I'm afraid of getting addicted to games. Can you help me?
Versailles Casino is fully aware that uncontrolled gambling can become compulsive at any time. This is why we have developed a series of tools to help you approach gambling responsibly. At any time you can decide to limit your gambling, take a break or control how long you play.
However, if you are thinking of developing an addiction to gambling, we invite you to consult the brochure proposed by the Random Gaming Commission by clicking on this link: https://gamingcommission.paddl...
Is there a withdrawal limit?
Online withdrawals are limited to 25 000€ (Twenty Five Thousand Euros) and Withdrawals in physical Versailles Casino's are limited to 2.000€ (Two Thousand Euros)
In order to make the transaction as quick as possible, please check the data you provided when you registered. To check your data now please "click here"
Where is my money when it appears in my player account?
Versailles Casino is a Belgian site operated from the Belgian territory.
Your money is therefore in Belgium with all the necessary security and guarantees imposed by Belgian legislation.
What will appear on my account statement?
Your winnings will be paid out by SONIC S.A
How long does it take to receive my withdrawal by bank transfer?
We usually process payments within 24 working hours.
You can check the status of your request in the "My Money" section of your account. (Pending, in process or completed).
You will also receive an email when your withdrawal request is being processed and a second one when the withdrawal is completed (payment sent).
If you have not received an e-mail, please check your spams.
We are dependent on the banks for the receipt of the payment to your bank account. (Within 48 working hours)
How long does it take to make a withdrawal at Versailles Casino?
How do I make a withdrawal from a Versailles Casino land based casino?
Go to the "My account" section, "My money" tab, click on "Withdraw money" and choose the on-site withdrawal option, then select where you want to retrieve your withdrawal (Brussels, Charleroi or Sambreville).
You will be given a 4-digit secret code, which you will have to give to the cashier of the selected location in order to be able to collect your winnings.
Once the request has been validated, you will receive an e-mail informing you that your withdrawal is being processed. Within 24 hours, you will receive a confirmation message that your money is available at the location of your choice.
Don't forget to bring your identity card with you as well your 4-digit secret code received by e-mail.
Why can't I win?
Our games are games of chance and we do not control the way in which they redistribute the winnings to the users. This applies to all licensed operators in Belgium.
The fact that you can play for a long time and/or win more than your bet is not something we can influence, but it is due to chance and therefore to the luck of participating in the game at the right time.
The fact that you were unfortunately not able to enjoy your gaming experience on our platform for as long as you would have liked is therefore completely beyond our control.
We advise you to budget your gambling expenses by setting weekly or monthly amounts that would not make you regret playing if you were to lose your entire stake.
We provide tools in the "My Account" section to limit your spending and/or your account.
In any case, gambling should remain fun and not a constraint. You can also evaluate your relationship with gambling by clicking here https://www.aide-aux-joueurs.be
We are happy to be at your disposal if you wish.
As a new customer, am I entitled to a bonus?
Unfortunately, our license type (B+) does not allow us to grant bonuses.
As of 01/03/2020, sign-up and deposit bonuses are no longer permitted by law. This decision was made by the Gaming Commission by Royal Decree.
I would like to cancel my self-exclusion. Is this possible?
At VersaillesCasino.be we are a 100% responsible operator running a regulated platform. We care about the welfare of our users and the enforcement of the law and the protection of our players is our priority. If you have chosen to self-exclude, it is not possible to undo it and you will have to wait until the end of the exclusion period before you can play again.
What is the minimum and maximum amount I can deposit?
The minimum deposit amount is €10.
From 20 October 2022, the Belgian regulation imposes a €200 default deposit limit per week.
If you wish to increase your limit, you can submit your request via the deposit tab or via your player account settings.
The Gaming Commission approves or rejects this request after having performed a check at the National Bank's Central Consumer Credit Office.
In fact only people who are not registered as being in default at the National Bank's Central Consumer Credit Office can apply and obtain the removal of this limit.
Where can I find the rules of a game?
To find out the rules of a game, click on it, then on "More info" (in green)
Why does my account need to be verified?
As a 100% legal site, we place great importance on compliance with current legislation.
The authentication of your account is a legal obligation dictated by the Gaming Commission and you will only be asked once.
Your privacy and confidentiality are paramount at VersaillesCasino, you can send your documents without fear.
Can I have multiple accounts?
No. It is against the law to have more than one account on a gambling site. For this reason, you must provide us with your national registration number when you register.
I can't login, what should I do?
If you can no longer log in to your account, there are several possible reasons:
- You have forgotten your password. On the homepage, please click on "Forgot your password" and then follow the instructions. We will immediately send you an e-mail with all the information on how to change your password.
- You have activated an auto-exclusion. If you have activated a temporary self-exclusion via our site, your account is blocked until the end of this period. You can find this information on the homepage of your account at any time.
- You have been banned from gambling by the Gambling Commission. You are no longer allowed to play.
If you have any problems, please feel free to contact our support!
I would like to delete my account. How can I proceed?
Do you want to close your account because you are afraid of developing a gambling addiction?
There are many tools available to help you control your activities, such as breaks, temporary self-exclusion and deposit limits.
To find out more, see our "Responsible Gaming" section.
Do you still want to delete your account? Contact our teams via our secure contact form, indicating your unique authentication PIN code which can be found at the bottom of the form.