Frequently Asked Questions

Yes, to play games of chance for real money, or to make a deposit or a withdrawal, you must be registered and hold a personal Versailles Casino player account.

Nothing could be easier! Click here and complete the form, or register with the itsme® app (simple, fast and secure).

Tip: if you use itsme® during sign-up, your account verification is automatic and you won’t need to send all your details.

No, rest assured, any SMS you may receive from Versailles Casino is completely free. Your security comes at no cost to you.

You will not be billed for these security messages. They are part of the protections for your player account and are provided at no charge.

If you receive an SMS verification code, simply enter it on the website to confirm the action in progress. You will not be charged by your mobile operator or by the casino for sending or receiving these authentication messages.

Under Belgian law, certain regulated professions are not authorised to play games of chance. For example, police officers, notaries, judicial officers (bailiffs) and magistrates are among the professions prohibited from gambling. Consequently, these individuals cannot register on the Versailles Casino website.

When registering, you must declare that you do not exercise any of these prohibited professions and that you comply with the legislation in force in your country. This rule is designed to prevent conflicts of interest and to maintain the integrity of the gambling sector in Belgium.

For more information, please consult the Belgian Gaming Commission website: https://www.gamingcommission.be

To update certain personal information (address, phone number, etc.), go to your "My account" area once you are logged in. In the Personal account tab, you can edit the fields that are available.
Please note that some fields, such as your surname, first name, date of birth or your address, are locked once your account has been validated. They appear greyed out and cannot be changed directly by the user. This helps preserve the integrity of verified identity data.

If you absolutely need to correct a non-editable item, please contact our customer support to request the change. The support team will guide you through the secure procedure to update these sensitive details.

No worries, resetting a forgotten password is easy.

On the website’s login page, click the “Forgot your password?” link. You’ll be asked to enter the email address associated with your player account.

After you confirm, an automatic email will be sent with a reset link and instructions to create a new password. Please check your inbox (and your spam/junk folder if needed).

Tip: choose a strong, unique password that you do not use elsewhere.

Account authentication is a legal requirement imposed by the Belgian Gaming Commission (BGC). As a licensed, 100% legal online casino, Versailles Casino must verify the identity of every new player.

This verification — the KYC (Know Your Customer) procedure — takes place once, shortly after registration. It usually involves providing identity documents (e.g., a copy of your ID card or passport) and, where applicable, proof of address. If you register via itsme®, this step is automatic and no additional documents are required (this option is only available at the initial sign-up).

Why is this necessary? To ensure that each player meets the legal age, is not excluded from gambling, and to prevent identity theft. Rest assured that your privacy is paramount: your data is handled confidentially and securely by Versailles Casino. Authenticating your account protects you and helps maintain a safe, compliant gaming environment.

No. The law prohibits holding more than one account on the same online gambling site. Versailles Casino strictly enforces this rule: each player may open only one account. This is why we request your national register number during sign-up — this unique identifier ensures no duplicate account exists. Having multiple accounts may be considered an attempt at fraud or to bypass responsible gaming limits, which is illegal.

If you encounter issues with your existing account (e.g., lost password or a blocked account), please contact customer support instead of creating a new account. The support team will help you restore access to your original account.

If you’re having trouble logging in, here are the most common causes and solutions:

• Forgotten or incorrect password: Make sure you enter the correct password. If you can’t remember it, use the “Forgot your password?” process described above to set a new one.

• Account locked or active self-exclusion: You may have activated a temporary self-exclusion to limit your play. In that case, your account remains blocked until the end of the predefined period. You can check your status on your player profile homepage — if an exclusion is active, it will be shown there. Please wait until the reactivation date or contact support for more information.
  Note: a temporary self-exclusion cannot be cancelled once activated.

• Gambling ban by the Belgian Gaming Commission: If you have been placed on the list of prohibited players (via the Belgian Gaming Commission), you will no longer be able to access Belgian online casinos, including Versailles Casino. Login is impossible for as long as the official ban remains in force.

If the issue persists, please contact Versailles Casino support. Customer support is available 24/7 and can investigate your account to identify the cause of the block. In most cases, these difficulties are resolved quickly after a short exchange with the support team.

If you decide to permanently close your Versailles Casino account, please contact customer support and submit a formal request.

Versailles Casino promotes responsible gaming: if you are considering closure due to concerns about your playing behaviour (risk of dependency, excessive spending, etc.), remember that several tools are available to help you manage your activity (deposit limits, temporary self-exclusion, and more). You may wish to try these solutions before opting for permanent closure. For details, see our [Responsible Gaming] section. Our support team will handle your request promptly and confidentially.

If you still wish to close your account, use the secure contact form available on the website when you are logged in (see Contact and Help & Support), stating that you wish to delete your account.

For security reasons, please include your unique authentication PIN (shown at the bottom of the contact form) as well as any information needed to confirm your identity (full name, email address linked to the account, etc.).

Important: before proceeding, Versailles Casino will invite you to withdraw any remaining balance on your account.

Yes. Versailles Casino accepts players from abroad, provided they are 21 or over and meet the legal requirements. If you reside outside Belgium, you may register on the platform as long as you also comply with your country’s gambling legislation.

During registration, you will be asked to provide identity documents so that your age and identity can be verified, regardless of your nationality.

In all cases, as Versailles Casino is a 100% legal and regulated website in Belgium, we apply the same security and compliance standards to all players, whether they play from Belgium or from abroad.

Check your Spam/Junk folder, make sure you entered the correct email address, then click “Resend email” in the banner displayed after you sign in.

If you still haven’t received anything after 15 minutes, please contact support.

Go to Profile → Communication preferences, then untick your communication preference.

Yes, Versailles Casino is 100% legal in Belgium. The site operates under an official licence issued by the Belgian Gaming Commission (BGC). Specifically, SONIC S.A. (the operator of VersaillesCasino.be) holds a Class B+ licence (No. B+3971), obtained through the Ministry of Justice.

The B+ licence is the online extension of a Class B automatic gaming hall licence, it authorises Versailles Casino to legally offer online casino games to Belgian players (e.g., slots, dice games, etc.). Compliance with this licence ensures the site follows all Belgian gambling rules and remains under the strict supervision of the Belgian Gaming Commission.

By choosing VersaillesCasino.be, you play on a secure, fair and lawful site.
Conversely, Belgian residents are forbidden to play on illegal sites not authorised by the Commission. Such offshore sites involve risks (no guarantee of winnings being paid, poor data protection), and you may expose yourself to criminal penalties as a player if you use them.

With Versailles Casino, as a legal platform, your rights are safeguarded and you play within a regulated framework. Always check that a Belgian online casino displays a valid licence number (usually shown in the site footer). Versailles Casino’s licence number is displayed on the website and confirms its compliance.

In Belgium, the minimum age required to play online casino games is 21. Versailles Casino strictly complies with Belgian legislation: only players aged 21 or over may register and play.

Abroad, please also comply with your country’s local gambling laws. Remember that gambling is prohibited for minors, and Versailles Casino applies strict age checks (including identity verification) to ensure a responsible and legally compliant environment.

Licence B allow the operation of a slot machine arcade.

Versailles Casino has granted an additional B+ licence from the Ministry of Justice, Gaming Commission, to allow you to access and play online games of chance on its website www.versaillescasino.be.

Absolutely. The security of players’ funds and data is taken very seriously at Versailles Casino. First, player deposits are held in secure Belgian bank accounts, segregated from the casino’s operational funds.

Your money therefore remains in Belgium, protected by Belgian law. In the event of a win, payment is made by bank transfer from the Belgian operating company (SONIC S.A.), ensuring traceability and reliability.

The website uses the latest 256-bit SSL encryption to secure all financial transactions and communications. Whenever you submit personal or banking information, it is end-to-end encrypted, preventing any malicious third party from intercepting it.

Versailles Casino is also committed to data confidentiality: in line with GDPR, your personal data is used only to manage your account and will never be sold for commercial purposes without your consent. A strict privacy policy is available on the site.

Thanks to the official licence, the casino is subject to regular audits that verify, among other things, robust measures against hacking and money laundering, and reliable player identification (to prevent identity theft).

On your side, you can, and we encourage you to, strengthen account security with two-factor authentication (by email or SMS) for each login, ensuring that only you can access your account.

By choosing VersaillesCasino.be, you benefit from a secure and reliable environment where your funds are in good hands and your personal information is well protected.

Versailles Casino offers a library of 1,000+ online casino games. All games available on the platform are authorised by the Belgian Gaming Commission (BGC), ensuring reliability and fairness. You’ll find a wide selection for every preference:

• Slots: Hundreds of online slot titles with varied themes (adventure, fantasy, fruit, etc.), featuring bonus mechanics, progressive jackpots, and attractive return-to-player (RTP) rates. If you enjoy slots, Versailles Casino includes timeless classics as well as the latest releases.
• Table games online: Blackjack online, roulette online, and video poker. These virtual table games faithfully reproduce land-based casino rules, with multiple variants to keep things fresh.
• Live-hosted games: For a more immersive experience, Versailles Casino offers a selection of Live Casino tables (blackjack, roulette, poker) with real-time hosts, bringing the feel of a land-based casino to your home.
• Dice games: Very popular in Belgium, online dice games (such as Fakir Dice, Dice Spinner, Mega Wheels, Infinity Dice, etc.) are also available. They blend slot mechanics with dice for original entertainment, with jackpots or built-in mini-games depending on the title.
• Racing games: Versailles Casino also innovates with virtual racing titles, for example, simulated horse or car races you can bet on, as an alternative to classic casino games.

The platform works with leading game studios, Gaming1, Pragmatic Play, EGT, Amusnet, Betsoft, etc... delivering top-tier graphics and audio along with robust fairness controls. New games are added regularly, so there is always something new to discover.
Whether you prefer traditional casino games or want to explore innovative titles, VersaillesCasino.be stands out for the diversity and quality of its catalogue.

Yes. Almost all games on Versailles Casino are available in a free demo version alongside the real-money mode.
Demo mode lets you discover a game without staking any money: it runs on virtual credits. It’s ideal for practising, learning the rules, or simply testing a slot with no risk.

The demo mode mirrors the same gameplay and the same probabilities of winning as the real-money mode. You’ll enjoy the same experience, except your stakes and winnings are virtual. It is, of course, not possible to withdraw any winnings from demo mode, as these are not real money.

To enable demo mode, simply hover over the game tile and click “Demo” (or a similar button) instead of “Play.” No deposit is required.

If a game refuses to load, freezes, or disconnects, try the following checks and technical tips:

• Internet connection: Make sure your connection is stable. Insufficient bandwidth, unstable Wi-Fi, or dropouts can stop online games from running properly. Move closer to your Wi-Fi router or switch to a wired connection if possible.
• Web browser: On desktop, Google Chrome or Mozilla Firefox are recommended for best performance. Update your browser to the latest version. On mobile, use the site’s mobile web app or a modern browser.
• Cache & plug-ins: Clear your cache and cookies, then reload the page. Ensure JavaScript is enabled (required for games). If a title still relies on Flash (rare nowadays), allow it in your browser.
• Device resources: Close other apps or tabs that may be using a lot of memory/CPU, especially on older devices. Modern casino games can be demanding on RAM and GPU. On mobile, check your OS is up to date and that you have enough free storage (for game cache).

Following these steps resolves most technical issues. If a specific game still won’t launch, it may be under temporary maintenance. Try again later or contact the casino’s technical support to report the problem.

Versailles Casino states it has recorded “no bugs for over 12 months” thanks to a robust infrastructure, but isolated issues can still occur. The 24/7 support team can help identify the cause and restore a smooth experience as quickly as possible.

As a legal online casino in Belgium, Versailles Casino must comply with the regulations that have prohibited welcome bonuses, deposit bonuses and free spins since 2020.

In practice, you will not find sign-up bonuses, free spins, or cashback offers for new registrants on VersaillesCasino.be (nor on any class B+ legal Belgian site), because the law forbids them to protect players.

Each game on the platform has a built-in information section. To view a game’s rules and how it works (paytable, bonuses, etc.), click the game to open it, then look for the green “Information” icon (often a circled “i”) or a button labelled “Rules.”

This section helps you understand the game mechanics before staking any money. For classic table games (blackjack, roulette, poker, etc.), Versailles Casino sometimes provides explainer sheets or links to guides on its blog or in the help section.

Feel free to consult them to learn the basic strategies. And of course, if in doubt, demo mode remains a practical way to learn by playing without risk.

Yes, several games on the site feature progressive jackpots. A progressive jackpot is an amount that increases as players wager and can be awarded at random to one of them.

On Versailles Casino, some titles, notably in the Dice Slots category and certain video slots, include one or more jackpots. For example, some games display a Minipot, Jackpot or Grand Jackpot, whose value grows with all players’ stakes until it is won. Other dice games offer “Mystery Jackpots” or Star Jackpots linked to the Gaming1 provider.

When you open a game that has a progressive jackpot, it is usually shown at the top of the screen with its real-time amount. All players have a chance to trigger it, often by hitting a specific combination or, in some titles, purely at random after a stake.

There is no particular strategy: a jackpot can be awarded at any time, even on a small stake; outcomes are entirely a matter of chance. These jackpots can reach high amounts. We remind you that they are rare and should be viewed as an extra, play for entertainment first.

Each jackpot game has its own conditions (some require a maximum bet to be eligible, others do not). Please consult the game’s information section to see the applicable jackpot rules.

Absolutely, Versailles Casino is designed to work on all devices. You can play from a computer (PC/Mac) or from a mobile device (smartphone or tablet). The site is fully responsive, meaning the interface adapts to different screen sizes.

There is no separate app to download: simply visit www.versaillescasino.be in your mobile or tablet web browser, sign in to your account, and you’ll have access to the full range of games and features. Most games are optimised for mobile, offering a smooth touch experience.

Mobile access is available throughout Belgium via your browser.

Yes, fairness is a top priority on VersaillesCasino.be. As a legal online casino in Belgium, every game on the site has been authorised in advance by the Belgian Gaming Commission (BGC).

This means the random number generators (RNGs) used to determine outcomes are tested and certified as impartial. Versailles Casino has no control over the results: whether it’s a slot, roulette, or a dice game, outcomes are the result of pure chance.

In other words, you have exactly the same chances of winning (or losing) on Versailles Casino as in any other licensed casino; the only variable is your luck at the time.

In addition, the Belgian Gaming Commission and independent auditors perform periodic checks to ensure compliance with fairness requirements and with the advertised return-to-player (RTP) rates.

If you sometimes experience a losing streak, this does not mean the game is rigged or biased — it is the random nature of casino games. Versailles Casino encourages players to remember that gambling should remain entertainment, not a source of income.

To help you, the [My account] area provides tools to set bet limits and session time limits so you can play responsibly. You can also assess your relationship with gambling here: https://www.aide-aux-joueurs.be

Funding your player account on VersaillesCasino.be is simple and fully secure.

Once logged in, click the “Deposit” icon (or scan the QR code from the mobile app if you prefer that option) to start your payment.

Then follow the on-screen instructions: choose the amount you wish to deposit, followed by your preferred payment method.

Yes, limits apply to ensure secure transactions and regulatory compliance. Currently, each online withdrawal (bank transfer) is capped at €5,000 per request, in other words, you can withdraw up to €5,000 in a single transaction via the site.
If your balance is higher, you’ll need to make several successive withdrawal requests of up to €5,000 each (for example, over several days).
For security reasons, after two successive withdrawals of €5,000, a weekly payout cap of €5,000 may be applied in certain cases.

If you choose to collect cash in a Versailles Casino venue (halls in Brussels, Charleroi or Sambreville), the limit is €1,000 per cash withdrawal, in line with legal restrictions for cash payments.

These caps are designed to protect you and to comply with anti-money-laundering legislation. Note that these amounts are per-transaction maximums; there is no additional monthly limit besides the above — you can therefore make multiple €5,000 withdrawals if needed, subject to processing times.

Outside of these internal limits, there are no hidden withdrawal restrictions: your winnings are yours, and Versailles Casino is committed to paying them in full as quickly as possible.

For discretion and transparency, bank transfers issued by Versailles Casino will appear on your bank statement under the name of our operating company.
Specifically, the payment of your winnings is made by SONIC S.A., the company that operates VersaillesCasino.be. You will therefore not see the words “casino” or “game” in the payment reference/descriptor, you will see the legal entity SONIC S.A. This ensures a degree of confidentiality with your bank or anyone who may view your statement, while meeting legal obligations.

Versailles Casino aims to pay players’ withdrawals very quickly. As a rule, every withdrawal request is processed within 24 business hours by our finance team. As soon as the payment is sent on our side, you will receive a confirmation email.

After that, the time for the funds to reach your bank account depends on the banking rails: since July 2025, banks generally process payments instantly within the SEPA (euro) area, but in some cases the payment may still take up to 48 business hours after it has been sent by Versailles Casino.

If you chose an in-venue cash withdrawal, once your online request has been approved (within 24 business hours as well), the cash will be available almost immediately at the cashier of the selected venue — you will be notified by email as soon as you can collect it.

You can check the status of your request in the “My funds” section of your account (Pending, Processing, or Completed).

When you want to cash out, go to your [My balance] area once logged in. Click [Withdraw funds] and choose your withdrawal method. You have two options:

• Bank transfer (online): Select the bank transfer option. Enter the amount to withdraw (respecting the limits, see the next question) and confirm the transaction. Our finance team usually processes requests within 24 business hours. Once approved, the amount is sent to your bank account and is typically credited instantly in most cases. You’ll receive a confirmation email when the payment is issued. Versailles Casino charges no withdrawal fees for bank transfers (check whether your bank applies any).

• Cash withdrawal at a Versailles Casino venue: Versailles Casino operates physical gaming halls (including Brussels, Charleroi and Sambreville). Choose the in-venue withdrawal option in the interface, then select the venue where you will collect your funds. After submitting your request online, it appears in your withdrawal history with a 4-digit secret code (display it via Actions → Verification code). Within 24 hours, you’ll receive confirmation that the cash is available. Bring your ID card and the 4-digit code, then present yourself to the cashier at the selected Versailles Casino hall to collect your funds.
  Important: wait for the confirmation email stating the funds are available before travelling.

Whichever option you choose, make sure your account is fully verified (KYC completed) before requesting a withdrawal, otherwise processing may be delayed. Log in with the same email address, and ensure your bank details are correct and in your name.

Versailles Casino processes withdrawals promptly (within one working day in general) so you can access your funds without unnecessary delay.

The minimum deposit on Versailles Casino is €5. This is the minimum amount required to fund your player account, regardless of the payment method used.

In addition, since 20 October 2022, Belgian regulations set a default weekly deposit limit of €200 for all players. This means that, by default, you cannot deposit more than €200 per rolling week. This measure forms part of responsible gaming to protect players from excessive spending.

If you wish to increase this weekly limit, you can submit a request via the Deposit tab or in your account settings. Any request for an increase is forwarded to the Belgian Gaming Commission (BGC), which will carry out checks (including verifying that you are not listed for non-payment with the National Bank of Belgium (NBB)) before approving or refusing the increase.

If you want to request an increase, go to your member area and select “Responsible Gaming” in the left-hand menu.

Versailles Casino offers a wide range of reliable payment methods for your online deposits, and some of them are instant. You can use, for example:

• Bancontact - Belgium’s most popular payment method, enabling instant transactions via your bank card or mobile app.

• Bancontact One Click - the Bancontact option that lets you save your payment account for future deposits.

• Bancontact via HiPay - a Bancontact integration through the secure payment provider HiPay, offering the same ease of use.

• Bancontact Mobile / QR Code - pay by scanning a QR code with the Bancontact app for a fast deposit without typing card numbers.

• Visa Debit / Mastercard Debit - major debit cards that take funds directly from your bank account when depositing online.

• Apple Pay - pay easily with your Apple Wallet.

• E-wallets: Skrill & Neteller - make instant online payments without sharing bank details for each transaction. Ideal if you already have a funded Skrill or Neteller account.

• Prepaid cards: Paysafecard & Neosurf - buy a prepaid code (in store or online) and use it to deposit. These solutions help you keep tight control of your budget (you can only spend what is loaded on the card).

• Instant bank transfers: Rapid Transfer & Brite - transfer from your bank account to the casino almost instantly, without using a card. Handy if you prefer depositing directly via your bank.

All of these online casino payment methods are secure and recognised. Transactions are encrypted and processed through payment gateways that comply with banking security standards. So whether you choose Bancontact, a card or an e-wallet, your deposit will be credited quickly to your player account.

The site does not charge fees on deposits (but check whether your payment provider applies any).

Once the deposit is validated, the funds appear instantly in your balance and you will be able to start playing immediately.

Declines can occur for several reasons, including:

• Insufficient funds on the payment method,
• An invalid or unconfirmed 3D Secure code,
• An expired card,
• A fraud check triggered by the payment provider/gateway (e.g., HiPay, Skrill, your bank).

Please try again after 5 minutes or use a different payment method. If it still doesn’t work, contact our support team.

No: winnings from a licensed Belgian online casino are not taxable for resident players.

The applicable taxes are already paid by Versailles Casino.

Versailles Casino is firmly committed to responsible gaming. We know that casino games can involve risks of problem play, so a range of tools and measures is available to help you stay in control.

In your [My account] area, you can set:

• Personal deposit limits (weekly or monthly), you can set them below the default €200/week if you wish.
• Session time limits, decide a maximum play time per session (e.g., 60 minutes). When the time is up, you’ll be logged out automatically to encourage a break.
• Temporary time-out, a short self-exclusion (from 1 day up to a few weeks). During the time-out you cannot log in or play.
• Longer self-exclusion, you can exclude yourself for several months or permanently via an online form. Once set, access is blocked until the chosen period ends (irrevocable).

All these tools are available in the [Responsible Gaming] section. Our staff are trained to help you configure these limits.

You’ll also see regular prevention messages (e.g., “Stop in time!”) and links to support resources. If you think you may have a gambling problem, please visit https://www.aide-aux-joueurs.be (leaflets, self-assessment tests) or contact specialist organisations. The Belgian Gaming Commission also provides an information leaflet.

Our customer support can answer questions and direct you confidentially if you express concerns related to gambling.

In short, the goal is for gambling to remain controlled entertainment: the tools are there to help you set boundaries, and our advisers are available for any responsible-gaming assistance.

No. If you have opted for self-exclusion (whether via the Versailles Casino website or through the Belgian Gaming Commission (BGC)), it cannot be cancelled immediately. You must wait until the end of the exclusion period you originally selected.

This irrevocability is required by the regulator to protect you: it prevents impulsive returns to play after deciding to take a break. For example, if you self-excluded for 1 month, your account cannot be reopened before those 30 days expire.

As a responsible operator, Versailles Casino cannot lift the exclusion early—this is prohibited and contrary to our player-protection commitments. We understand this may feel frustrating if you start to feel better, but it is important to see the responsible-gaming process through.

Use this time to take a real break. Once the period has elapsed, your account will be reactivated automatically (unless the exclusion was imposed by the Belgian Gaming Commission, in which case you must follow their procedures).

Go to Responsible Gaming → “My limits.” You can adjust your deposit limit and session time limit.
A decrease takes effect immediately; any increase takes effect after 72 hours to give you time to reflect.

Yes. Click “Remove the limit” in your settings. Your request is automatically sent to the Belgian Gaming Commission, which typically replies within about 72 business hours.
If the request is refused, contact the National Bank of Belgium to find out the reason (for example, registered debts).

You can request their exclusion via the Belgian Gaming Commission (BGC) using the third-party exclusion procedure, or direct the person to specialist support such as Aide aux joueurs or SOS Jeux.

On Versailles Casino, the “Take a break” and “Self-exclusion” tools can also block access for 1 day, 7 days or 30 days. These periods are non-cancellable.

If you believe they are developing a gambling addiction, please consult the [Brochure – Belgian Gaming Commission] for guidance and resources.

In the Responsible Gaming section you can set up an automatic Reality Check reminder anywhere between 15 minutes and 2 hours.

By default, a pop-up appears every 90 minutes, inviting you to take a break and summarising your time played, stakes, and current balance.

Our customer support is available 24/7. If you have a question, a technical issue, or need help with registration, deposits, verification, etc., please reach out via our [Contact form] on the website.
Enter your contact details and the subject of your request; an agent will reply by email as soon as possible (typically within an hour during the day, and always within 24 hours).

You can also consult our Detailed FAQ for common questions. If you don’t find what you need, support will take it from there.

We aim to provide professional, friendly, and timely assistance.